Settings : Clover - Ask for Tip before Payment

Article Contents: How to enter the tip before the credit card is inserted into the Clover device.

The Clover gateway has modified the credit/debit transaction processing workflow. With this update, the Clover hardware prompts for the tip amount before the card is inserted into the device.

Important Note: As the tip is entered prior to the card insertion, it's crucial to be aware that tip amounts cannot be adjusted once the transaction is finalized.

Step by Step

To implement this updated workflow, specific settings adjustments are required. Below is a step-by-step guide on how to configure your system accordingly:

Step 1: Navigate to the settings menu by selecting "Settings" → "3P Settings" → "Clover Connect".

Step 2: Ensure the following configurations are activated:

Use For Card Swipe: Turned On
Is Production Environment: Turned On
Sign and Tip on Device: Turned On
Finalize Payments while Capturing: Turned On
Ask for Tip Before Payments: Turned On

Step 3: Further adjustments are necessary within the "Terminal Management" section found under "Settings".

Make sure to: Enable Signature Tip on Screen: Turned On