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Settings : Update Bank Account Information

This article guides users through the process of requesting a bank account change for a CardConnect merchant account.


It outlines the required information, such as old and new account details, bank information, and account owner identification. The article also describes the optional attachment of a voided check or bank letter for verification purposes and lists the fields included in the Bank Account Change ticket form.

 

Bank Account Change 

To request a bank account change, select the Bank Account Change ticket reason.

Before you begin, ensure that you have the following information available: 

  • The old routing and account numbers
  • The new routing and account numbers
  • The new bank account type (deposit, withdrawal, or both)
  • The Tax ID associated with the merchant account
  • The last 4 digits of the account owner’s Social Security Number
  • The merchant account owner's legal name
  • A voided check, in the event that your information cannot be verified automatically

The Bank Account Change ticket includes the following fields:

Field Description
Old Routing Number The current bank account routing number.
Old Account Number The current bank account number.
New Account Type

Select one of the following types for the new account:

  • Deposits & Fees
  • Deposits Only
  • Fees Only
  • ACH (ProfitStars)
New Bank Name The name of the bank to which the new account belongs.
New Bank Phone Number The contact phone number for the bank to which the new account belongs.
New Routing Number The routing number for the new account.
New Account Number The bank account number for the new account.
Attachment

Optionally, attach one of the following to verify your new bank account information:

  • Voided check
  • Official bank letter

Note: If you do not provide an attachment, you might be prompted to provide one if we are unable to verify your new account with the information that you provided.
Tax ID The tax ID associated with the account, required to sign the form.
SSN-4

The last 4 digits of the account owner's SSN, required to sign the form.

Note: This is not required for non-profit or Individual/Sole Proprietor accounts.
Signer Name The account owner's Legal Name, required to sign the form.