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Settings : Subscribing to Ticket Updates

This article provides instructions on subscribing to email notifications for updates on CardConnect Support tickets.


 It guides users through the process of navigating to the appropriate user settings, enabling the "Support Ticket Alerts" option, and saving the changes to receive notifications whenever a ticket is created or updated on their merchant account.

Subscribing to Ticket Updates 

Want to be in the know when an update occurred to one of your Support tickets? You can opt to receive email notifications whenever a Support ticket is created or updated on your merchant account.

  1. Navigate to Administration > Users and select the user that you wish to subscribe to ticket updates.
  2. Click the Email Notifications tab.
  3. Scroll down to the "Transactions & Event Notifications" section and check the box next to Support Ticket Alerts.
  4. Click Save when finished. You will now receive email notifications when support tickets are created and updated.