Skip to content
English
Live Chat Support
  • There are no suggestions because the search field is empty.

General : Customer Support

This article contents how to use "Customer Support" for new Customers and Existing Customers.


Step By Step:

Step 1: You'll first need to navigate to our homepage found here.




Step 2: We have support for both Existing and New Customer.
If you are looking for any assistance you can reach us through Emails, Submit a ticket, On-call and can chat with us.

Step 3: How to chat with Us:

There are three ways to chat with us:

 

A: On Home page of Club- Caddie, Click on the chat messaging icon in the lower corner of your screen. It will open "Chat with us now window". Enter your Name, Email, and choose a department from the Down- Down. You can type your message then hit the Enter button or can click on the "Start Chat" button to initiate a chat.





B: On the Home page of Club-Caddie, Click on "Live Chat" from the bottom of the window under the Support section.



C: On Home page of Club-Caddie, Click on the "Support" from the header of the window. It will open the Drop-Down menu. Click on the 'Chat" from the Drop-Down list. 




Note: There are two departments "Club Caddie Sales" and "Club Caddie Support". If you are a new customer you can choose "Club Caddie Sales.
If you are an existing customer, you can choose "Club Caddie Support" for any assistance.




Step 4: How to Submit Ticket:-

There are two ways to Submit Ticket:

A: On the home page of Club-Caddie, at the bottom of the Home Page you can see a "Submit Ticket", Click on it. Fill all the info and then click on the "Submit" button. 



B: On the home page of club caddie click on "Support" from the header of the window. It will open the Drop-Down menu. Select "SubmitTicket" from the drop-down list.  Fill all the info then click on the "Submit" button.




Step 5: How to contact us:

You can contact us by clicking on the "Contact Us" button from the Home Page of the Club Caddie, or you can click on the "Contact"  from the upper right corner of the screen.
Fill all the necessary info then click on the "Submit" button.





Step 6: Refer to the "Knowledge Base" under the "Support" section, for step by step guide of POS functionality.