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Forced ACH Invoice Payment
This article explains how ACH payments function, why they are restricted to invoicing rather than being available at the register level, and how to process a forced ACH payment when necessary.
Step 1: Understand ACH Payment Processing
- ACH payments are direct transfers from a customer’s bank account and follow the bank’s processing times.
- Unlike credit card transactions, ACH payments do not provide instant confirmation that funds are available.
- Due to this delay, ACH payments are not available as a payment method at the register for real-time transactions and are restricted to invoicing.
Step 2: Locate ACH Settings in Club Caddie
- ACH payment processing is typically controlled by the charge job settings within Membership Billing.
- To access these settings, navigate to: Settings > Membership Settings
- More details on Membership Settings can be found here: http://43947156.hs-sites.com/members-membership-and-billing-setup
Step 3: Process an ACH Payment for an Outstanding Invoice
- If a customer wishes to pay an invoice early or a previous ACH payment attempt has failed, follow these steps to reprocess the payment:
- Navigate to the member’s account: Customers > Members
- Select the Members tab, then go to Invoices
- Locate the outstanding invoice that requires payment
- In the action panel, click Pay Now
- If ACH is the default payment method, an ACH payment will be triggered
Step 4: Allow Members to Make a One-Time ACH Payment Online
- Members also have the option to make a one-time ACH payment via their online member account.
- More details on how members can make one-time ACH payments are available here: http://43947156.hs-sites.com/members-making-a-payment